FAQ

What size are the prints?

The prints come in a variety of sizes 5x7, 8x10, 11x14. If you are interested in a size not shown online, please contact us and we will be happy to work with you on alternate sizing.

What paper are the prints printed on?

The premium quality Giclée prints are printed onto 300 gsm cotton based, water-resistant, textured, acid-free, and lignin-free fine art paper. This cold pressed textured paper offers maximum scuff and abrasion resistance. Archival, fade-resistant, 12 colour inks are sprayed onto the paper and reveal hyper pigmented colours that mimic the vibrancy of the original watercolour paintings (non-giclée printers use only 4 colour compared to this 12 colour process).

Can I customize my prints?

Yes! We are happy to work with you to create something special and perfectly suited for your space or as a gift. Please contact us directly at info@cuddlebug.ca. Customization costs begin at $5 per print.

When will my product ship?

We will ship in 5-7 business days from the time you place your order. With increased safety measures due to COVID-19 and high consumer demand, you may experience slight delays in our timelines.

What if the print is damaged when it arrives?

All prints are flat packed in a protective sleeve and shipped in a hard backed envelope, but we understand that damage can happen. If there is an issue when you receive your print, please contact us directly.

What are the shipping rates?

Canada: $5 flat rate for standard shipping. Free standard shipping on orders of $45 or more across Canada. Expedited shipping has a flat rate of $15.

US: $10 flat rate for standard shipping and $25 for expedited orders.

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